Question 1

How does the per-seat pricing work?

Accepted Answer

You pay $99 per active user per month — every module is included: KPI tracking, CRM, dialer, AI coaching, task automation, and HR tools. No add-ons or hidden fees. There's also a one-time $1,750 setup fee that covers onboarding, training, and initial configuration.

Question 2

What's included in the setup fee?

Accepted Answer

The $1,750 setup fee includes personalized onboarding, KPI configuration assistance, team training sessions, data migration support, and access to our dedicated customer success team for the first 30 days.

Question 3

How do I get access?

Accepted Answer

We're currently in closed beta. Request a demo and our team will reach out to discuss your needs and see if Plugged AI is a good fit for your organization.

Question 4

How do I add more users later?

Accepted Answer

Adding users is simple—just invite them from your admin dashboard. Your subscription will automatically adjust to reflect the new seat count. You can also remove users at any time.

Question 5

Is there a minimum number of users?

Accepted Answer

Yes, the minimum is 5 users. This ensures you get the full value of team features like leaderboards, comparative analytics, and team-based AI insights.

Question 6

What kind of support do you offer?

Accepted Answer

All plans include priority support with 24-hour response times. You also get access to our knowledge base, video tutorials, and weekly live Q&A sessions. You'll also have a dedicated success manager.

Question 7

Can I cancel anytime?

Accepted Answer

Absolutely. You can cancel your subscription at any time with no penalties. Your access continues until the end of your current billing period.

Question 8

Is my data secure?

Accepted Answer

Yes, security is our top priority. We use enterprise-grade encryption, SOC 2 compliant infrastructure, and regular security audits. Your data is never shared with third parties.

Question 9

What CRM features are included?

Accepted Answer

Plugged AI includes a full built-in CRM with pipeline management, lead tracking, deal stages, notes, activity history, task automation, and AI-generated summaries. No need for a separate CRM tool.

Question 10

Does Plugged AI include a phone dialer?

Accepted Answer

Yes! Our built-in power dialer includes click-to-call, voicemail drop, call scripts, call recording, and AI-powered call transcription and summaries — all without leaving the platform.